48 hours before your delivery, Germain Larivière's automated system will contact you to confirm the scheduled date, your complete address, please verify that the address and postal code are correct. If there are any changes to be made, please contact our appointment department immediately at 514-866-8691 ext. 2280 or directly on the confirmation e-mail or text. The balance must be paid in full a minimum of 7 days prior to delivery in order for delivery to take place.

If you cannot be present, a person over 18 years of age must be present to sign for delivery of your merchandise. Charges may be added to your invoice if no one was at home when our delivery drivers arrived.

Please note that our delivery personnel do not install or uninstall appliances. Please ensure that your old appliances are unplugged before our delivery personnel arrive.

• if the sale was concluded by telephone or internet, the cardholder must be present and provide proof of identity (driver's license).

Deliveries to the Quebec City, Gatineau/Ottawa and Laurentians regions are served by our trucks. These will be confirmed by Germain Larivière's delivery department, with regard to the appointment and time slot.

The morning of the delivery you will be able to follow your delivery in real time by accessing our tracking function with the link provided the day before. 

Ensure that the appropriate areas are cleared out and easy to access, both indoors and outdoors (clear any snow, if necessary – driveway, yard, stairway). In order to help us avoid causing damage to your property, we recommend that you protect your carpets and floors (our delivery personnel always have a small rollable carpets available).

Our delivery personnel are only authorized to remove doors that are equipped with pivot hinges.

The client must ensure that the door openings and stairways are large enough to allow our delivery personnel to deliver their purchases without having to work in confined spaces.

For safety reasons, our delivery personnel cannot remove their safety shoes or boots.

Did you notice an anomaly during delivery? Contact our after-sales service department on our site immediately by clicking on the customer service tab or by calling (514) 866-8691 to report the problem. Any defect in the goods must be reported to Germain Larivière upon delivery and must be indicated immediately on the delivery note before the delivery person leaves. Otherwise, the goods will be deemed to have been received in good condition. In the event of a defect, Germain Larivière reserves the right to have the goods repaired instead of replacing them. Do you have a problem with a household appliance? You can contact the manufacturer directly, because only you will know your availability. This way, at the same time you report your breakdown, you will be able to reschedule your appointment with the technician. This will greatly speed up the processing of your file. Contact details can be found at the bottom of your delivery note, or invoice. If you don't have it on hand, here are the main telephone numbers to contact the manufacturing company. Make sure you have your model and serial numbers for the device in question on hand. AG International (Fisher, Elica, Avantgarde) 1-888-651-2534 Groupe BSH (Bosch & Thermador) 1-800-944-2904 GE & GEpro 1-800-361-3400 LG 1-888-542-2623 Brigade & Viking 1-647-724-5800 Groupe Whirlpool (Maytag, Amana, Jennair, Kitchenaid, Inglis) 1-800-807-6777 Miele 1-800-565-6435 Do you have a problem or question regarding the extended warranty? You can also contact the company directly by calling: Comerco 1-877-710-4653 Do you want to report a problem or breakage on a good purchased from Germain Larivière and still under warranty? Contact our after-sales service department by calling 514-866-8691. Please note, Germain Larivière reserves the right to have it repaired rather than replaced, as the case may be.

We are committed to providing you with a positive experience, from purchase to delivery.

But what happens when your new property has found its place in your home and time passes?

Germain Larivière offers you tranquility insurance. This means that whatever the problem or breakdown, our customer service team will be happy to help you find a solution.

Call (514) 866-8691 to reach our team, or click here .

At the time of your purchase, your advisor should have proposed a protection plan to you. To learn more about the plan, please contact your advisor or click . A protection plan is another way to ensure your peace of mind over the longer term.

Before using your new item, always read the maintenance manual and familiarize yourself with the manufacturer’s warranty..

For certain models of washing machines, you must ensure that the drum is properly unlocked before using it for the first time.

The client is responsible for ensuring that the new furniture or appliance is level before using it for the first time. It is important to wait 6 hours before plugging in a new appliance or television. In order to ensure better quality control for our products, the majority of appliances are tested while in the plant. Therefore, it is possible that you may find a small quantity of water inside. This is normal.

Important information: For upholstered furniture, it is normal for seats and backs to lose some firmness over the first few months, because the foam loses some density with use. Fabric or leather furniture can be affected by sunlight, by direct exposure and even by being placed too close to a heat source. Leather is made from animal skin, so it is not unusual to find graininess, insect bites, scars or other marks. These are not considered to be manufacturing defects, but rather a natural property of leather. Wood is a natural raw material, and therefore, it is not unusual to find graininess, knots and different shades of colour. The final look of a piece of furniture can vary depending on the types of wood used and their absorption capacity.