To place your order online, simply add the item of your choice to your cart, accept our terms of use, and complete the process by entering your billing and payment information.

At Germain Larivière, we prioritize clarity and ease of use above all else. That's why you don't need to create an account to complete an order.

We accept Visa, Mastercard, UnionPay, JCB, Discover, and Diners Club credit cards.

For online orders, we accept a single payment (the full amount of the purchase). In-store, however, you can leave a minimum 25% deposit for a regular product order and a minimum 50% deposit for a special order product. The order must be paid at least 7 days before delivery. We also offer financing with 3 payment plans.

To learn more about our financing options, please visit our page: https://germainlariviere.com/pages/financement

Yes, our online payment system is completely secure to use. When you see the padlock symbol before http, you can shop with confidence.

This may mean that your address does not match the address on the map. To be sure, you can contact our web team via online chat or by phone at 514-866-8691 ext. 2385.

Absolutely! When you reach the payment stage, simply enter your promo code in the "discount code" field. As for gift cards, you can use them in-store or by contacting our web team via online chat or by phone at 514-866-8691 ext. 2385.

This is possible if the order has not yet been processed. To modify an order, you will need to contact our web team via online chat, email, or by phone at 514-866-8691 ext. 2385.

You can track the status of your order by contacting a representative via online chat, email, or by phone at 514-866-8691 ext. 2385.

Our prices are always displayed excluding taxes. However, you can easily see the tax amount in your shopping cart.

Generally, yes, promotions displayed online are also valid in-store. However, there may be an exception if there is a contrary notice, for example: "online promotion only".

It depends on the promotions themselves. Good news: our promotions clearly indicate whether they can be combined with other offers or used on their own.

Good news : yes! If the item is not delivered and there is a promotion that benefits the product, we will credit you the difference under the same purchase conditions.

Absolutely! If you order an out-of-stock item, we will order it for you, and an online representative will be able to inform you of the expected delivery time.

This is not possible : to complete an online transaction, you must make the payment on the website.

We are very proud to tell you that payments are 100% secure on our site.

Absolutely! We offer interest-free financing with Fairstone: https://germainlariviere.com/pages/financement

For items in stock, delivery takes 1 to 5 business days depending on your location. For items that need to be ordered, you can check the estimated delivery time with our web team via online chat or by phone at 514-866-8691 ext. 2385.

Delivery fees are calculated by zone. Zone A, Greater Montreal, is $79.95 + tax. Zone B is $119.95 + tax, and Zone C is $229.95 + tax. You can see which zone applies to you when you enter your address to place your order.

We always offer White Glove Delivery for large items. However, for some smaller items, you can opt for Direct and Express Delivery. Visit https://germainlariviere.com/pages/services-de-livraison for more information.

We deliver throughout Quebec and in certain regions of Ontario. You can consult our delivery zone map (zone A, B, or C) or check your address's eligibility when entering it during online ordering.
*Please note that some areas may be outside our delivery zone.

We always make sure to schedule an appointment with you so that someone of legal age is present for the delivery. In addition, you can track the delivery online in real time to be there when our team arrives at your home.

We are proud to say yes! We install the majority of purchased products, which is part of our White Glove Delivery service. See https://docs.google.com/document/d/1Um0KSJF4BFajZ9dQxUVh7zb039jOwuYIPiuKVnIFK9k/edit?tab=t.0 for more information.

Absolutely! Simply mention it to your in-store advisor or select the option directly online to have the delivery drivers take back your old items. And the best part: it's all free!

When you make a purchase, you can choose to pick it up at one of our stores or at our distribution center. After your purchase, you will receive an email notifying you that the merchandise is available at your chosen location. You can then go to the customer service desk at the store or distribution center to be directed to where to pick up your item. Good news: pickups are free! You can check pickup hours here: https://germainlariviere.com/pages/nosmagasins

Generally, our deliveries are made before 6 p.m. We also offer weekend delivery, depending on your area.

In such a case, no problem: the delivery driver will take note and notify us. You can also contact our after-sales service by email, describing the issue with photos of the damage and your contract number.

Absolutely! You can make the change with the delivery department or when scheduling your delivery appointment.

48 hours before your delivery, you will receive an automated text message and email to confirm the date and address of your delivery. Please click "confirm" if the information is correct. Shortly after, you will receive a link to our real-time tracking tool, including your 3-hour delivery window. This will allow you to easily and clearly track your order until it arrives at your door.

Absolutely! Our delivery teams have the necessary equipment to deliver your products to an upper floor. However, please note that there is a limit of 3 floors on foot. Also, for condo towers, we ask that you check elevator availability.

Yes, of course! However, it is essential to notify the delivery department at least 48 hours in advance if you wish to reschedule your appointment. If you do so too late, you may be charged extra.

Yes, shipping costs vary depending on the selected zone (A, B, or C), ranging from $79.95 to $229.95. For deliveries outside these zones, please contact the delivery department for an exact price. "Direct and Fast" small truck deliveries (A, B, and C) range from $9.95 to $19.95.

Yes! The manufacturer's warranty applies to each of our products and generally ranges from 1 to 10 years.

The manufacturer's warranty is usually included automatically when you purchase a product. An extended warranty is additional protection offered after or at the time of purchase. It covers repairs after the manufacturer's warranty expires. For more information, visit the following page: https://germainlariviere.com/pages/comerco.

Yes! Visit our Comerco section for more details on each product: https://germainlariviere.com/pages/comerco.

You can purchase it in-store or online. We offer several warranty options to suit your needs and budget. For more information, please contact our web team online via chat or by phone at 514-866-8691 ext. 2385.

You can contact us via the Customer Service tab on our website: https://portal.ezdesk.ca/germainlariviere.

The manufacturer's warranty generally covers defects related to the manufacturing or operation of the product. However, it does not cover everything: cosmetic damage, for example, is not covered. For more information, please consult our product sheets or our manufacturer's warranty guide.

Generally, a warranty repair can take from a few days to a few weeks, depending on the product and several factors. There are four categories of repairs based on these factors: simple repair, repair requiring a parts order, complex repair, or specialized product. Rest assured, however: at Germain Larivière, we support you throughout the entire process.

You can contact us via the Customer Service tab on our website: https://portal.ezdesk.ca/germainlariviere. An agent will be happy to assist you and find a solution for you.

Warranty repairs are carried out according to the manufacturer's procedures. Generally, the warranty does not provide a temporary replacement product during the repair, but rest assured: we will assist you with your case.

To learn more about the Comfort Guarantee, please visit our section: https://germainlariviere.com/pages/garantie-confort.

You can sometimes do this, but it's not automatic. Warranty transfer depends on the type of warranty and the manufacturer's terms and conditions. For more information, please speak to our web team via online chat or by phone at 514-866-8691 ext. 2385.

In this case, the manufacturer can offer an equivalent replacement part. The manufacturer may also offer an alternative solution (on a case-by-case basis). For more information, please speak to our web team via online chat or by phone at 514-866-8691 ext. 2382.

To protect you from these things, we offer a Comerco plan called the FURNITURE PROTECTION PLAN. This plan provides you with 5 years of stain protection. For more information, please contact our web team via online chat or by phone at 514-866-8691 ext. 2385.

Yes! We have 3 large showrooms located in Laval, Brossard (in the Dix30 district) and Saint-Hyacinthe.

Our stores are open Monday to Wednesday from 10am to 6pm, Thursday to Friday from 10am to 8pm, and Saturday to Sunday from 10am to 5pm.

Yes! At Germain Larivière, prices are always the same.

Absolutely! We offer a white glove delivery service virtually throughout Quebec and also in parts of Ontario.

Absolutely! We offer this service free of charge in-store, with the option to book an appointment with a specialist.

Yes! Sign up for our newsletter to get exclusive offers on promotions and events, as well as our personalized blog. Don't worry, we only send it once or twice a month. Plus, if for any reason you no longer wish to receive our offers, you can easily unsubscribe.

Yes, we offer financing plans with Fairstone. Ask for the Germain Larivière card: https://germainlariviere.com/pages/financement

Absolutely! With the help of one of our sales consultants, they will be able to analyze your project and provide you with a personalized quote.

For faster service, please contact us through our website: https://portal.ezdesk.ca/germainlariviere or by phone at 514-866-8691.

Certainly : you can do so with a sales advisor via online chat with our web team or by phone at 514-866-8691.

Yes! You can check if we have the item in stock; simply check online. If you see "In Stock," it means the item is available now. For any other questions about availability and delivery times, please contact our web team via chat or by phone at 514-866-8691.

The adjustment period for a new mattress varies, but it generally takes between 30 and 90 days for the body and mattress to adjust to each other. This period allows the mattress to relax and your body to get used to a new sleeping position.

To learn about all your exchange options, please consult our comfort guarantee: https://germainlariviere.com/pages/garantie-confort

Yes, and we offer this service free of charge! Simply request it from your advisor, either in-store or online.

The warranty period varies from one mattress to another, generally between 5 and 15 years for high-end mattresses.

We recommend a platform, bed base, or flat surface to properly support your mattress throughout its lifespan. For example, you could use an adjustable bed base, etc.

We always recommend a mattress protector to shield your mattress from stains, insects, allergens, accidents, and more. You can also vacuum your mattress to keep it clean and dust-free. It's also a good idea to rotate your mattress (head-to-foot) each season.

The main differences between the three lie in the structure, support, feel, and ventilation. In short, memory foam conforms to the body, pocket springs offer more dynamic and cooler support, while the hybrid combines both for balanced comfort.

Yes! We offer a 90-day Comfort Guarantee on our mattresses, subject to conditions: https://germainlariviere.com/pages/garantie-confort

If a mattress sags abnormally or prematurely, this may be considered a defect covered by the manufacturer's warranty, but under certain conditions. If this is the case, please contact us through the website: https://portal.ezdesk.ca/germainlariviere or by phone at 514-866-8691.

Absolutely! We have everything you need to make your new bed comfortable: pillows, mattress protectors, sheets, duvets, bedding, etc.

Some models are labeled hypoallergenic, but not all. An advisor can assist you with this via online chat or by phone at 514-866-8691 ext. 2385.

Yes, we have a wide range of mattresses suitable for all age groups. To learn more, please contact us via online chat or by phone at 514-866-8691 ext. 2385.

Absolutely! We work with several Quebec and Canadian mattress manufacturers.

1. For side sleepers: focus on relieving pressure points in the shoulders and hips.
2. For back sleepers: maintain the natural alignment of the spine.
3. For stomach sleepers: prevent the pelvis from sinking too far.

For more information, visit us in store or contact us via online chat or by phone at 514-866-8691 ext. 2385.

Yes, we install the majority of all purchased products as part of our White Glove Delivery service. Some furniture arrives pre-assembled, while other larger or modular pieces require on-site assembly. For more information, please visit our delivery page: https://germainlariviere.com/pages/services-de-livraison.

We do not offer a furniture buyback service. However, several organizations can assist you with this service. We offer a free service for the collection of old mattresses. You can request this service online after purchasing your new mattress.

Absolutely! At Germain Larivière, we offer furniture customization through what we call "Germain's 1001 Choices." We invite you to discuss your project with one of our consultants in-store or online via chat. They can guide you and discuss different options to help you get the furniture of your dreams.

No returns or exchanges are offered without prior agreement with Germain Larivière. You can contact us via online chat, through the Customer Service tab on our website: https://portal.ezdesk.ca/germainlariviere or by phone at 514-866-8691 ext. 2385. An agent will be happy to assist you and find a solution for you.

We invite you to consult the care instructions on our product pages or in the section https://germainlariviere.com/en/pages/conseils-et-entretien on our website.

Our furniture is sold new, except for pieces marked "floor model" or "sold as is". In these cases, the furniture may have cosmetic imperfections.

Absolument! Nous offrons des plans de garantie prolongée Comerco : https://germainlariviere.com/pages/comerco.

At Germain Larivière, we offer several product lines made from various types of materials. Consult the product sheets for more information.

Absolutely! In fact, OVER 80% OF OUR PRODUCTS are made in Quebec and Canada.

Yes! To see the samples, we recommend visiting one of our branches or contacting our web team via chat.

Yes! We offer exclusive products at Germain Larivière.

Absolutely! Not only do we offer complete sets, but we also have great flexibility at Germain Larivière, thanks to our "1001 Germain Choices." All possibilities are open for the furniture of your dreams.

Yes! We invite you to consult our Tips and Inspiration section: https://germainlariviere.com/blogs/inspiration.

Each product is unique in its design and manufacture : therefore, it is essential to adapt the care instructions to the specific type of product. We encourage you to refer to the product information sheet for details on its care.

Absolutely! You can contact an advisor online, and they can then refer you to an advisor in one of our three stores.

Absolument! Vous pouvez communiquer avec un conseiller en ligne et celui-ci pourra vous référer à un conseiller dans l'un de nos 3 magasins.

Yes! We work with Comerco, a company that offers several protection plans. You can also add a protection plan with the purchase of your upholstered furniture. For more information, visit our page: https://germainlariviere.com/pages/comerco.

Absolutely! Our delivery drivers unpack and install the merchandise, with a few exceptions. However, they do not install or uninstall appliances.

Yes! We offer a 1-for-1 take-back service for your old appliances free.

Here's what the manufacturer's warranty typically covers: manufacturing defects, abnormal malfunctions, and repair labor. Consult the warranty card included with your device for specific durations. You can also contact customer service through the website: https://portal.ezdesk.ca/germainlariviere.

Yes! We offer several additional protection plans. To learn more, please visit: https://germainlariviere.com/pages/comerco or contact our web team via chat or by phone at 514-866-8691 ext. 2385.

If you notice any damage or malfunction, please contact our after-sales service department immediately. You can do so either online via this tab: https://portal.ezdesk.ca/germainlariviere or by phone at 514-866-8691 ext. 2382.

Yes! You can take advantage of express delivery and choose a delivery date between 1 and 5 business days if the item is in stock and the delivery area is included in this service.

To answer this question, we recommend consulting the Tips and Maintenance section on our website or the product page and its care guide. You can also contact us via online chat or by phone at 514-866-8691 ext. 2385.

We can refer you to accredited installers: you can contact us via online chat or by phone at 514-866-8691 ext. 2385.

Yes! You can visit one of our branches and ask one of our advisors for a demonstration of any product; they will be happy to provide it.

Absolutely! To order parts or accessories, please contact our web team via chat or by phone at 514-866-8691 ext. 2385.

Yes! Germain Larivière is here to assist you at all times. You can contact our after-sales service either online: https://portal.ezdesk.ca/germainlariviere or by phone at 514-866-8691 ext. 2382.

Yes! Germain Larivière is here to assist you at all times. You can contact our after-sales service either online: https://portal.ezdesk.ca/germainlariviere or by phone at 514-866-8691 ext. 2385.

The best way is to measure your access before delivery and compare it with the exact dimensions of the appliance.

1. Measure the main passageways : front and interior doors, both in clear width (including the frame) and height. Consider handles, moldings, and frames that reduce the space.
2. Then measure the stairs: the width of the staircase, the height under the ceiling or railings, and the space in turns (landings).
3. Compare these measurements with a safety margin.

If in doubt : ask us for advice before purchasing online via chat or contact our delivery service at 514-866-8691 ext. 2380.

Absolutely, no problem. You can always reserve an item by leaving a minimum 25% deposit, either in-store at one of our locations or online via chat or by phone at 514-866-8691 ext. 2385.