Delivery Service
At Germain Larivière, a successful delivery starts with your complete satisfaction.
Discover our four delivery services, designed to meet your needs.
WHITE GLOVE DELIVERY*
Our white glove delivery team will act to make your experience as pleasant as possible.
- Delivery service throughout Quebec* and part of Ontario*.
- Delivery, unpacking, and installation of your merchandise (with some exceptions**)
- Collects all boxes and packaging materials for recycling
- Free take-back of your old appliances or mattress (1 for 1)
- Track-up and a time slot sent the day before
- Learn more ↗
(See asterisks at the bottom of the page for more information details)
DIRECT AND FAST DELIVERY**
After your order, your package is quickly prepared and then delivered by an external service as soon as possible.
A simple and efficient option for small eligible items:
- Fast order preparation
- Shipping via an external delivery service
- No unpacking or installation
- For online purchases: present your ID and the credit card used for the purchase
(See bottom of page for more details)
FREE IN-STORE PICKUP***
The convenient and free solution.
Place your order online or in-store, choose pickup at a store near you, or at our distribution center for items over 100 lbs (45.3 kg).
- Order online or in-store.
- We will prepare your order as quickly as possible and notify you as soon as it is ready.
- Pick up your purchase at one of our stores or at our distribution center (required for items over 100 lbs / 45.3 kg).
- When picking up your order: present your ID and the credit card used for the purchase.
Please note:
Check pickup hours
before you travel.A signature confirming the condition of the merchandise is required.
(See bottom of page for more details)
24-48H DELIVERY – White glove service****
At Germain Larivière, we make every effort to offer you a fast, careful delivery experience that meets your expectations.
- No additional fees are added to the standard delivery charges.
- Service offered when next-day delivery capacity allows.
- Applicable to in-stock products (boxed only).
- Purchases must be completed before noon the day before (except Sundays).
- Holiday availability to be confirmed with your advisor.
- Service offered in most of Zone A (Montreal, Laval, Saint-Hyacinthe and surrounding areas, North and South Shores – confirmation with a representative required).
(See asterisks at the bottom of the page for exceptions)
*White Glove Delivery
This service requires two drivers. Your delivery window will be communicated to you the evening before via our tracking system.
*Some areas are not served by our trucks, and White Glove delivery may not be available. A delivery representative will be happy to help you find a suitable solution.
**Important: Our drivers unpack and install the merchandise, except in exceptional circumstances. However, they do not install or uninstall appliances—please ensure your old appliances are already unplugged. Items requiring customer assembly (RTA) are not installed.
See table
**Direct and fast delivery
Available for certain small items that can be delivered quickly and require only one person to handle them.
For online purchases, you will need to present the credit card used for payment, along with an ID, and sign.
***In-store or distribution center pickup: Free and easy
Available for certain small items requiring only one person to handle them.
Please check the pickup hours at the various stores before you go.
At the time of pickup, you will need to present the credit card you used for payment as well as a piece of identification.
Clerks are not responsible for any damage that occurs during delivery. A signature confirming that the merchandise is undamaged upon pickup is required.
****24/48 Hour Delivery – White Glove Service
This service does not apply in the following situations:
Deliveries to remote areas (Zones B and C, as well as certain cities in Zone A)
Situations beyond our control (weather conditions, mechanical breakdowns, etc.)
Oversized products, floor models, and special-order items
For products requiring assembly, such as barbecues, additional time may be required. Please confirm details with a representative.
Our delivery areas
Discover our three delivery zones and their different fees.
Delivery fees apply only to cities classified in zones A, B, or C.
We do not offer delivery outside these zones.
Delivery and pickup
Items in stock: delivery in 1 to 5 business days (depending on your area).
Items made to order: to find out the estimated delivery time, contact our web team via online chat or by phone at 514-866-8691, extension 2385.
Shipping costs are calculated by zone.
Zone A - Greater Montreal: $79.95 + tax
Zone B: $119.95 + tax
Zone C: $229.95 + tax
When you place your order, the zone applicable to your address will be automatically determined.
*Please note that some areas may be outside the zone.
We deliver throughout Quebec and in certain regions of Ontario. You can consult our delivery zone map (zone A, B, or C) or check your address's eligibility when entering it during online ordering.
*Please note that some areas may be outside our delivery zone.
48 hours before delivery, you will receive an automated text message and email to confirm the delivery date and address. Please click "Confirm" if the information is correct.
Afterward, you will receive a link to our real-time tracking tool, including a 3-hour delivery window. This will allow you to easily and accurately track your order until delivery.
Small items: We offer fast home delivery.
Items up to 100 lbs: You can choose between in-store pickup or 24/48-hour delivery.
Large items: We offer our "White Glove" delivery service.
For more information, please visit our dedicated delivery services page:
https://germainlariviere.com/pages/services-de-livraison
Delivery fees vary depending on the service zone (A, B, or C) and range from $79.95 to $229.95.
For deliveries outside these zones, please contact our delivery department for an accurate quote.
"Direct & Fast" small truck deliveries (zones A, B, and C) are offered at rates ranging from $9.95 to $19.95.
We always make sure to schedule an appointment with you so that someone of legal age is present for the delivery. In addition, you can track the delivery online in real time to be there when our team arrives at your home.
Yes, of course! However, it is essential to notify the delivery department at least 48 hours in advance if you wish to reschedule your appointment. If you do so too late, you may be charged extra.
We are proud to offer installation for most of our products, included with our white-glove delivery service.
For more information, please visit: https://docs.google.com/document/d/1Um0KSJF4BFajZ9dQxUVh7zb039jOwuYIPiuKVnIFK9k/edit?tab=t.0
Absolutely! Simply mention it to your in-store advisor or select the option directly online to have the delivery drivers take back your old items. And the best part: it's all free!
When you make a purchase, you can choose to pick it up at one of our stores or at our distribution center. After your purchase, you will receive an email notifying you that the merchandise is available at your chosen location. You can then go to the customer service desk at the store or distribution center to be directed to where to pick up your item. Good news: pickups are free! You can check pickup hours here: https://germainlariviere.com/pages/nosmagasins
Generally, our deliveries are made before 6 p.m. We also offer weekend delivery, depending on your area.
In such a case, no problem: the delivery driver will take note and notify us. You can also contact our after-sales service by email, describing the issue with photos of the damage and your contract number.
Absolutely! You can make the change with the delivery department or when scheduling your delivery appointment.
Absolutely! Our delivery teams have the necessary equipment to deliver your products to an upper floor. However, please note that there is a limit of 3 floors on foot. Also, for condo towers, we ask that you check elevator availability.
Need more information?
Our advisors are here to help you create the perfect piece of furniture to suit your needs.
Speak to an advisor →