Our warranty

SUPPLIER WARRANTY 

Supplier warranty

Our supplier give a minimum 1 year warranty on their products.

We invite you to refer to our product website and consult the warranty manual offered for appliances. For furniture refer to specifications on the product webpage or call in store for more details.

Do you have a problem with a household appliance? You can contact the manufacturer directly, because only you will know your availability. This way, at the same time you report your breakdown, you will be able to reschedule your appointment with the technician. This will greatly speed up the processing of your file. Contact details can be found at the bottom of your delivery note, or invoice. If you don't have it on hand, here are the main telephone numbers to contact the manufacturing company. Make sure you have your model and serial numbers for the device in question on hand.

  • AG International (Fisher, Elica, Avantgarde) 1-888-651-2534
  • Groupe BSH (Bosch & Thermador) 1-800-944-2904
  • GE & Café 1-800-361-3400
  • LG 1-888-542-2623
  • Electrolux (Frigidaire, Gallery) 1-800-265-8352
  • Groupe Whirlpool (Maytag, Jennair, Kitchenaid) 1-800-807-6777
  • Miele 1-800-565-6435

Do you have a problem or question regarding the extended warranty? You can also contact Comerco directly by calling: 1-877-710-4653

Do you want to report a problem or breakage on a good purchased from Germain Larivière and still under warranty? Contact our after-sales service department online Service Call - Germain Larivière. Please note, Germain Larivière reserves the right to have it repaired rather than replaced, as the case may be.

Here are some important features to look out for on your new furniture:

Avoid exposing your furniture to direct sunlight or all heat sources ; wood, fabric, leather or any other surfaces, may change color.

If your furniture is light, pay attention to the transfer of color from the clothing to the cover. This is not covered by any manufacturer's warranty.

No fabric or leather is resistant to animal claws.

Any seat or back cushions will soften with usage. This softening is considered normal.

Leather is natural skin. It has its own characteristic’s like veining, scars and stings. It has elasticity and will soften and sag as you use it. It is therefore normal to have body prints on your leather and also fabric furniture.

Note that the Sebum (oily secretion) released by your body can discolor and damage your furniture and is not covered by the manufacturer's warranty.

Woods, such as Walnut, Acacia and others, are natural essences and can have variations in color, knots and other properties unique to each product. As a result, they will differ from the floor model in the store.

Pilling is the formation of small balls or strands of textile fibers that loosen on the surface of a fabric. It is not a defect of the covering and it simple to remove the excess fibers and make it disappear.