Our warranty

Manufacturer’s Warranty

A manufacturer’s warranty applies to all our furniture and appliances.
Our manufacturers offer a minimum one-year warranty covering parts and labor.

To learn the details of your warranty:

  • Appliances: consult the manual available on the product’s webpage.
  • Furniture: refer to the product description sheet or inquire directly in-store.

Issue with an Appliance?

You may contact the manufacturer directly. Since you know your availability best, this allows you to schedule an appointment with a technician right away and speeds up the processing of your request.

The manufacturer’s contact information is listed at the bottom of your invoice or delivery slip.

If you don’t have it on hand, here are the main phone numbers:

  • AG International (Fisher, Elica, Avantgarde): 1-888-651-2534
  • BSH Group (Bosch, Thermador): 1-800-944-2904
  • GE & Café: 1-800-361-3400
  • LG: 1-888-542-2623
  • Electrolux (Frigidaire, Gallery): 1-800-265-8352
  • Whirlpool Group (Maytag, JennAir, KitchenAid): 1-800-807-6777
  • Miele: 1-800-565-6435

Extended Warranty (Comerco)

For any questions or issues related to your extended warranty, please contact Comerco at: 📞 1-877-710-4653

Reporting an Issue with a Product Purchased at Germain Larivière

If your product is still under warranty, submit a request online via:
Service Request - Germain Larivière

Please note: Germain Larivière reserves the right to repair a product rather than replace it, depending on the situation.

Important Care Tips for Your Furniture

  • Avoid exposure to sunlight or heat, as it may alter the color of wood, fabric, or leather.
  • Light-colored furniture: risk of color transfer from clothing — not covered by warranties.
  • Pets: no fabric or leather is completely resistant to scratches.
  • Cushions: gradual softening of seat or back cushions is normal.
  • Leather: a natural material with veining, scars, and variations. It softens over time and may show body impressions (also true for fabric upholstery).
  • Sebum: natural body oils may discolor or damage the covering (not covered).
  • Natural woods (walnut, acacia, etc.): color variations, knots, and unique characteristics — every piece differs from the showroom model.
  • Pilling: normal formation of small fiber balls on some fabrics. Simply remove the excess fibers.