Privacy Policy

This Confidentiality Policy covers the website of Germain Larivière Inc. (www.germainlariviere.com) and its subsidiaries and divisions (Expérience Sommeil [The Sleep Experience] boutique at Germain Larivière, Resource Furniture boutique at Germain Larivière, Espace Condo at Germain Larivière, The Bazaar, Commercial Division, Insurance Division). We are committed to protecting the personal information that you provide to us, which is why we have implemented protective measures and strict security standards. We also commit to not selling or leasing your personal information to third parties for marketing purposes. Please read this Confidentiality Policy to learn more about the ways in which we use and protect your personal information. If you have questions or concerns related to this Policy, please contact us by e-mail, at info@germainlariviere.com, or by phone, at 1-514-866-8691.

Overview

The confidentiality practices described in this Policy apply to our services that are available under the domain and sub-domains of germainlariviere.com, and apply generally to our parent store, our other stores and our subsidiaries. By visiting this website, you agree to be bound by the General conditions of this Confidentiality Policy. If you do not agree with these conditions, please refrain from using or accessing our website. This Confidentiality Policy describes the information that we collect within the course of the normal operation of our services and what we do with that information. Our subsidiaries operate under similar confidentiality practices as described in this Confidentiality Policy, and we strive to provide a consistent set of confidentiality practices throughout our global germainlariviere.com user community, subject to the provisions of the applicable laws. By accepting the Confidentiality Policy and General conditions upon registration, you expressly consent to our use and disclosure of your personal information in accordance with this Confidentiality Policy. This Confidentiality Policy is an integral part of and is subject to the general General conditions applicable to germainlariviere.com.

This Confidentiality Policy enters into effect upon acceptance in registration for new registering users, and is otherwise effective as of April 1, 2009 for all other users.

1. The information that we collect

Our primary purpose in collecting your personal information is to provide you with a secure, efficient and customized user experience. This information allows us to maintain the efficiency of our website, offer you services and features that meet your needs and ensure that it remains a source of useful and relevant information. We only collect personal information for this purpose. For the most part, you can browse germainlariviere.com without identifying yourself or providing any personal information whatsoever.

If you wish to open an account with germainlariviere.com, you must provide contact information, such as your name and e-mail address.

Once you provide us with your personal information, you are no longer anonymous to us. If you choose to use our website, we may ask you to provide contact and identity information, along with other personal information as indicated on the forms contained in germainlariviere.com. As applicable, we indicate which fields are required and which fields are optional. You always have the option to not provide information by choosing not to use a particular service or feature. We automatically track certain information pertaining to you based on your behaviour on our website. We use this information to conduct internal research related to the demographics, interests and behaviour of our users in order to better understand, protect and serve the members of our community. This information may include the most recent URL that you consulted (whether it is on our website or not), the next URL that you consult (whether it is on our website or not), information concerning your computer browser and your IP address. We currently use cookies on our website to maintain session information, including identification of users and preparation of customized web pages. We do not save your personal information from visit to visit. We only use cookies to maintain session information during each unique visit. Web browsers set aside a small amount of space on your hard drive to store these preferences, and every time you visit a website, your browser checks to see if you have any predefined preferences (cookies) for that server. If you do, it sends the cookie to the server along with the request to connect to a Web page. Your browser will only transmit its cookie data to the server that created it. If you contact us (by e-mail, letter, etc.), we may collect information related to this contact in a file specific to you.

You may modify any personal information that you have provided to Germain Larivière or its subsidiaries by simply signing in to your account and editing your account details

2. Our use of your information

We use your personal information to provide you with better service. We use the information in your file and other information that we obtain from your current and past activities on germainlariviere.com to: resolve disputes; troubleshoot problems; inform you about online and offline offers, products, services and updates; customize your experience; detect and protect ourselves against error, fraud and other criminal activity; enforce our User Agreement ; and as otherwise described to you at the time of collection, use or disclosure of your personal information. We may compare and review your personal information in order to determine whether it contains errors, omissions or inaccuracies. You agree that we may use personal information pertaining to you to improve our marketing and promotional efforts, to analyze the use of germainlariviere.com, to improve our content and product offerings and to customize the content, layout and services of germainlariviere.com to improve your user experience. You agree that we may also use your personal information to contact you and deliver information and administrative notices, and in certain cases, to offer you products and services that are relevant to your use of germainlariviere.com. By accepting the User Agreement and Confidentiality Policy, you expressly agree to receive this information. You may modify your notification preferences and choose to stop receiving marketing communications by signing in to your account and editing your e-mail preferences.

3. External service providers

There are a number of separate services, such as web hosting, web analysis and marketing services, that are offered by third parties (external service providers) and that may enhance your use of germainlariviere.com. If you choose to use these separate services, disclose information to these external service providers and/or grant them permission to collect information about you, their use of your information is governed by their respective confidentiality policies. We do not disclose your personal information to external service providers without your explicit consent. With your consent and for your convenience, we may provide some of your personal information to an external service provider that offers such services. If you do not want us to disclose your personal information to an external service provider, you can refuse such consent or simply refrain from using the services in question. We do not control the confidentiality practices of these third parties, and therefore, you should evaluate their practices before deciding to use their services.

4. Internal service providers for our operations

We may use third parties (internal service providers) to facilitate or outsource the management of one or more aspects of the company or the product and service operations that we offer you (e.g.: delivery, messenger and collection services). Within this context, we may provide some of your personal information directly to these internal service providers, which are subject to confidentiality agreements with us and other legal restrictions that prohibit their use of the personal information that we provide them with for any purpose other than to facilitate the specific operation related to germainlariviere.com.

5. Other corporate entities

We may share our data, including your personal information, with our subsidiaries, joint ventures, potential partners or assignors. To the extent that these entities may have access to your information, they will treat it with at least the same care with which they treat information that they obtain from their own users. Our subsidiaries, joint ventures, potential partners or assignors shall adhere to confidentiality practices that are at least as strict as the practices described in this document, to the extent allowed by applicable laws.

6. Legal requests

Germainlariviere.com cooperates with the competent judicial authorities in connection with all legal inquires, and with other third parties responsible for enforcing legislation related to intellectual property rights, fraud and other rights in order to help protect you and the germainlariviere.com community. Therefore, in response to a request from the police or any other government law enforcement agency (warrant, subpoena, judicial process) within the context of a criminal investigation or alleged illegal activity, we can (upon your authorization) disclose your name, city, province, telephone number, e-mail address and usage history linked to your user code without a subpoena. However, in an effort to balance the protection of your privacy with the protection of society against malicious persons, we will not disclose any additional information to the police or any other government law enforcement agency without a subpoena, warrant, court order or other similar judicial process, unless the disclosure of additional information is necessary in order to prevent imminent physical harm or financial loss.

7. Other information collectors

Except as otherwise indicated in this Confidentiality Policy, this document only covers the use and disclosure of information that we collect from you. If you provide your information to other parties, whether they are users of germainlariviere.com or other Internet websites, different rules may apply to their use or disclosure. Germainlariviere.com has no control over the confidentiality policies of third parties, and therefore, you are subject to the practices and policies of those third parties. We encourage you to ask questions before disclosing your personal information to third parties.

8. Security

Your information is stored and processed on our servers. germainlariviere.com uses procedural and technical safeguards, including firewalls and encryption, to protect your personal information against loss or theft, and to protect your confidentiality against unauthorized access or disclosure. We employ many different security techniques to protect this data from unauthorized access by users inside and outside of the company. However, there is no such thing as “perfect security” on the Internet.

9. Notice

If we plan to make material changes to our Confidentiality Policy or use your personally identifiable information in a manner that differs from what was stated at the time when it was collected through this website, we will notify you by e mail. You can then choose to authorize or refuse to authorize this different use of your personal information. In addition, if we make any material changes to our confidentiality practices that do not affect the personal information already collected through our website, we will post a prominent notice on our website to inform users of the change. All amended terms shall automatically be effective 30 days after they are initially posted on www.germainlariviere.com.

Links to other websites

This website contains links to other websites over which Germain Larivière Inc. has no control. Please be advised that we are not responsible for the confidentiality practices of these websites.

When you use Germain Larivière’s website and services, you confirm that you accept this Confidentiality Policy. If you are not in agreement with or comfortable with any part of this Confidentiality Policy, you must discontinue using the Germain Larivière website immediately. Germain Larivière reserves the right to modify this Confidentiality Policy at any time. By continuing to use any part of the Germain Larivière website after receiving notice of the modification or after the posting of a modification, you confirm that you accept such modifications.

We encourage you to be aware of when you leave our website, and to read the confidentiality policies of all websites that collect personally identifiable information.

This Confidentiality Policy applies only to information collected through this website.
Germain Larivière Inc.
4370 boul. Laurier Est (Route 116)
St-Hyacinthe QC J2R 2C1

48 hours before your delivery, Germain Larivière's automated system will contact you to confirm the scheduled date, your complete address, please verify that the address and postal code are correct. If there are any changes to be made, please contact our appointment department immediately at 514-866-8691 ext. 2280 or directly on the confirmation e-mail or text. The balance must be paid in full a minimum of 7 days prior to delivery in order for delivery to take place.

If you cannot be present, a person over 18 years of age must be present to sign for delivery of your merchandise. Charges may be added to your invoice if no one was at home when our delivery drivers arrived.

Please note that our delivery personnel do not install or uninstall appliances. Please ensure that your old appliances are unplugged before our delivery personnel arrive.

  • if the sale was concluded by telephone or internet, the cardholder must be present and provide proof of identity (driver's license).

Deliveries to the Quebec City, Gatineau/Ottawa and Laurentians regions are served by our trucks. These will be confirmed by Germain Larivière's delivery department, with regard to the appointment and time slot.

The morning of the delivery you will be able to follow your delivery in real time by accessing our tracking function with the link provided the day before. 

Ensure that the appropriate areas are cleared out and easy to access, both indoors and outdoors (clear any snow, if necessary – driveway, yard, stairway). In order to help us avoid causing damage to your property, we recommend that you protect your carpets and floors (our delivery personnel always have a small rollable carpets available).

Our delivery personnel are only authorized to remove doors that are equipped with pivot hinges.

The client must ensure that the door openings and stairways are large enough to allow our delivery personnel to deliver their purchases without having to work in confined spaces.

For safety reasons, our delivery personnel cannot remove their safety shoes or boots.

Did you notice an anomaly during delivery? Contact our after-sales service department on our site immediately by clicking on the customer service tab or by calling (514) 866-8691 to report the problem. Any defect in the goods must be reported to Germain Larivière upon delivery and must be indicated immediately on the delivery note before the delivery person leaves. Otherwise, the goods will be deemed to have been received in good condition. In the event of a defect, Germain Larivière reserves the right to have the goods repaired instead of replacing them. Do you have a problem with a household appliance? You can contact the manufacturer directly, because only you will know your availability. This way, at the same time you report your breakdown, you will be able to reschedule your appointment with the technician. This will greatly speed up the processing of your file. Contact details can be found at the bottom of your delivery note, or invoice. If you don't have it on hand, here are the main telephone numbers to contact the manufacturing company. Make sure you have your model and serial numbers for the device in question on hand. AG International (Fisher, Elica, Avantgarde) 1-888-651-2534 Groupe BSH (Bosch & Thermador) 1-800-944-2904 GE & GEpro 1-800-361-3400 LG 1-888-542-2623 Brigade & Viking 1-647-724-5800 Groupe Whirlpool (Maytag, Amana, Jennair, Kitchenaid, Inglis) 1-800-807-6777 Miele 1-800-565-6435 Do you have a problem or question regarding the extended warranty? You can also contact the company directly by calling: Comerco 1-877-710-4653 Do you want to report a problem or breakage on a good purchased from Germain Larivière and still under warranty? Contact our after-sales service department by calling 514-866-8691. Please note, Germain Larivière reserves the right to have it repaired rather than replaced, as the case may be.

Peace of mind

We are committed to providing you with a positive experience, from purchase to delivery.

But what happens when your new property has found its place in your home and time passes?

Germain Larivière offers you tranquility insurance. This means that whatever the problem or breakdown, our customer service team will be happy to help you find a solution.

Call (514) 866-8691 to reach our team, or click here .

At the time of your purchase, your advisor should have proposed a protection plan to you. To learn more about the plan, please contact your advisor or click . A protection plan is another way to ensure your peace of mind over the longer term.

INSTALLATION

Before using your new item, always read the maintenance manual and familiarize yourself with the manufacturer’s warranty..

For certain models of washing machines, you must ensure that the drum is properly unlocked before using it for the first time.

The client is responsible for ensuring that the new furniture or appliance is level before using it for the first time. It is important to wait 6 hours before plugging in a new appliance or television. In order to ensure better quality control for our products, the majority of appliances are tested while in the plant. Therefore, it is possible that you may find a small quantity of water inside. This is normal.

MAINTENANCE

Important information: For upholstered furniture, it is normal for seats and backs to lose some firmness over the first few months, because the foam loses some density with use. Fabric or leather furniture can be affected by sunlight, by direct exposure and even by being placed too close to a heat source. Leather is made from animal skin, so it is not unusual to find graininess, insect bites, scars or other marks. These are not considered to be manufacturing defects, but rather a natural property of leather. Wood is a natural raw material, and therefore, it is not unusual to find graininess, knots and different shades of colour. The final look of a piece of furniture can vary depending on the types of wood used and their absorption capacity.